Bash Web Consulting ("Company," "we," "us," or "our") operates repmaster.ai and the RepMaster AI platform. This Privacy Policy explains how we collect, use, disclose, and protect your information. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Name, business name, email address, phone number
- Business type, location, and service area
- Payment information (processed securely through third-party processors)
- Communications, inquiries, and demo requests
Information collected automatically:
- IP address, browser type, device information
- Pages visited, time on site, referring URLs
- Cookie data and tracking pixel data from advertising platforms
- Call recordings and transcripts from AI voice interactions
- SMS and email communication records
Information from third parties:
- Lead data from advertising platforms (Google, Meta/Facebook, Instagram)
- Data from integrated CRM and marketing platforms
- Publicly available business information
2. How We Use Your Information
We use the information we collect to:
- Deliver, operate, and improve our services
- Send automated follow-up communications via phone, SMS, and email
- Conduct AI-powered voice calls on behalf of our clients or for our own outreach
- Run and optimize digital advertising and remarketing campaigns
- Book and confirm appointments and demos
- Generate and manage online reviews on your behalf (for business clients)
- Respond to inquiries and provide customer support
- Analyze usage and improve platform performance
- Comply with legal obligations
3. Automated Calls, Texts, and Emails
By submitting your information through our website or any of our forms, you expressly consent to receive automated telephone calls (including calls using artificial or prerecorded voice, including AI voice technology), text messages (SMS), and marketing emails from Bash Web Consulting / RepMaster AI. These communications may include promotional content, follow-up messages, appointment reminders, and demo information. Consent is not required as a condition of purchasing any goods or services.
To opt out: Reply STOP to any text message, click "Unsubscribe" in any email, or contact us directly. We will honor opt-out requests within 10 business days. Note that opting out of marketing communications does not affect transactional messages related to active service agreements.
4. Advertising and Remarketing
We use advertising technologies including cookies, tracking pixels, and device identifiers to serve targeted and remarketing ads on Google, Meta (Facebook and Instagram), and other platforms. These technologies allow us to show our advertisements to users who have previously visited our website or engaged with our content.
Third-party advertising partners may use cookies and similar technologies to collect information about your browsing behavior over time and across websites to serve interest-based advertising. To opt out:
5. Cookies
We use cookies and similar tracking technologies to operate our website, analyze traffic, and support our advertising efforts. Types of cookies we use include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
- Advertising cookies: Used to serve relevant ads and measure campaign performance
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: GoHighLevel (CRM/automation), AI voice platform providers, payment processors, email service providers, and other vendors who assist in delivering our services
- Advertising platforms: Google, Meta, and other platforms for the purpose of running and optimizing advertising campaigns
- Business clients: If you are a customer of one of our business clients, your data may be shared with that client as part of service delivery
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of assets
7. Call Recording
Calls made through or on behalf of our platform — including AI voice calls — may be recorded. Recordings may be used for quality assurance, training, transcription, and service improvement purposes. Where required by law, we provide notice of recording at the start of a call.
8. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and communication logs are typically retained for 12 months. You may request deletion of your data by contacting us, subject to our legal retention obligations.
9. Data Security
We implement reasonable technical and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of the sale or sharing of personal information (we do not sell data)
To exercise any of these rights, contact us at the information below. We will respond within 30 days.
11. California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to non-discrimination for exercising privacy rights. To submit a CCPA request, contact us directly. We do not sell personal information as defined under the CCPA.
12. Children's Privacy
Our services are intended for business owners and adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.